We are making our collection in limited edition batches to reduce waste, so if your product is in stock the estimated shipping times are as follows:
All import fees, duties and taxes are the responsibility of you the customer.
Please note if you are ordering from outside the UK please allow extra time for customs clearance as we can not guarantee the time your item will take to clear international customs and this varies greatly from country to country.
We hope you love your Kopila item, but if you’d like a different size, alternative item or a refund we’ll collect from your home or address of your choice.
You have 14 days from receiving your order to return your item in the same condition you received it in for a refund or exchange.
There’s no cost to exchange your item, simply email us at sales@kopila.co.uk within 14 days of receipt quoting your order no, name and address and details of the item you would like to exchange together with details of the new item you would like sent as a replacement. We’ll then send you the paperwork and instructions for your DHL ODD collection.
Simply email us at sales@kopila.co.uk quoting your order no, name and address and reason for return and we’ll send you your paperwork and instructions for your return.
Please only return items with our shipping partner by following the method above.
Please allow a maximum of 14 days for your refund from the arrival of your return into our warehouse.
All returned items must be in perfect condition, unused and with original packaging. Kopila reserves the right to refuse any return or exchange if the items do not meet our return requirements. If your return is not accepted it will be returned to you within 3 working days of arriving at our warehouse and no refund will be issued.
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